Privacy Policy

We at Doula Care London respect your privacy. We have provided this Privacy Policy is to explain how we collect, use, share, and protect the personal information You provide to us while visiting our website, purchase our services, and engaging with us on social media, as well as your own rights to the information we collect.

Please read this Privacy Policy carefully. To keep you informed we will alert you to any changes to this Policy by recording the “last updated” date at the top of this Policy. Once publicized, all changes become effective immediately. You waive any personal notice of specific changes to the Policy by continuing to use and visit our site and engage with us online. Please consider a regular review of this policy, ensuring you are aware of any updates that have been made.

INFORMATION THAT WE COLLECT

When you visit our website to inquire about services, make purchases and/or interact with the Doula Care Team on social media please be advised that we collect a variety of information. In doing so, you are knowingly consenting to the collection and processing of this data, and the possible sharing with third-party processors for business-related interests. The information that we may collect include the following:

PERSONAL DATA

Personal Data is information that can be used to identify you; your name, shipping address, email address, telephone number, and any demographic information. You consent to give us this information when you register to make purchases/inquiries or attend any event held by the Doula Care London Team. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website or from making purchases.

DERIVATIVE DATA

Derivative data is information that Our servers automatically collect about you when you access our website. This is including, but not limiting to your IP address, browser type, the dates and times that you access our website, and the specific pages you view. If You are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our application. Derivative data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons. Cookies are discussed more fully below. Derivative data collected by third-party service providers generally does not identify a specific individual.

FINANCIAL DATA

Financial data is data that is directly related to your payment method from obtaining services or purchasing product, such as credit card or bank transfer details. We collect financial data in order to allow you to purchase, order or return services from our website and any related mobile apps. We store limited financial data.

SOCIAL NETWORKING DATA

We may access personal information from social networking sites and apps, including Facebook and Instagram, and/or other social networking sites or apps not named specifically here. Information may include, your name, your social network username, location, email address, age, gender, profile picture, and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.

MOBILE DEVICE DATA

If you use our website via a mobile device, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.

OTHER DATA

On occasion, you may give us additional data in order to enter into a contest or giveaway or to participate in a survey. You will be prompted for this information and it will be clear that you are offering this kind of information in exchange for an entry into such a contest or giveaway.

HOW WE USE YOUR INFORMATION

Your information allows us to offer you certain products and services, including the use of our website, to fulfil our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest other products and services the Doula Care London Team think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our business interests.

We may use the information and data described above to:

Create and administer your account; and
Deliver any products or services purchased by You to You; and
Correspond with you; and
Process payments or refunds; and
Contact you about new offerings that we think you will be interested in; and
Interact with you via social media; and
Send you a newsletter or other updates about our company or website; and
Deliver targeted advertising; and
Request feedback from you; and
Notify you of updates to our product and service offerings; and
Resolve disputes and troubleshoot any problems; and
Administer contests or giveaways; and
Generate a profile that is personalized to you, so that future interactions with our website will be more personal; and
Compile anonymous statistical data for our own use or for a third party’s use; and
Assist law enforcement as necessary; and
Prevent fraudulent activity on our website or mobile app; and
Analyze trends to improve our website and offerings.

GROUNDS FOR USING AND PROCESSING YOUR DATA

The information we collect and store is used primarily to allow us to offer goods and services for sale. In addition, the team at Doula Care London may collect, use, and process your information based on the following grounds:

LEGITIMATE BUSINESS INTERESTS

We may use and process your data for our business interests, which include, among other things, communicating with you, improving our goods or services, improving our website, and providing you with the information or products that you have requested.

Performance of a Contract: We may use and process your information to enter into a contract with you and to perform our contractual obligations to you.

Consent: We may use your data, or permit selected third parties to use your data, based on your consent to our use and sharing of that data. you may withdraw your consent at any time, but doing so may affect your ability to use our website or other offerings.

As required by law: We may also use or process your data as required for us to comply with legal obligations.

WHY WE DISCLOSE YOUR INFORMATION

We may share your information with third parties in certain situations. In particular, we may share your data with third-party processors as needed to serve our business interests, which include administration of our website, administration of your account, entering into contracts with you, communicating with you, taking orders an delivering our goods and services, protecting the security of our company and website, and marketing additional goods and services to you. The legal basis for our disclosure of your data is both your consent to this Privacy Policy and our own right to protect and promote our business interests.

The following are specific reasons why We may share Your information:

Third Party Processing: We may disclose your information to third parties who assist us with various tasks, including payment processing, hosting services, email delivery, communications, and customer service. We may not always disclose these third-party processors if not required by law. We do not authorize them to use or disclose your personal information except in connection with providing our company with their services.

By Law: We may share your data as required by law or to respond to legal process, including a subpoena, or as necessary to protect the rights, property, and safety of others. This includes sharing information with other parties to prevent or address fraud and to avoid credit risks.

To Protect Our Company: We may use your information to protect our company, including to investigate and remedy any violations of our rights or policies. We may also disclose your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.

Business Transfers: In the unlikely event our company engages in a merger, acquisition, bankruptcy proceedings, dissolution, reorganization, or similar transaction or proceeding, We may transfer or share your data as part of that proceeding. In such transitions, customer information is one of the business assets that is acquired by a third party. You acknowledge that such business transfers may occur and that your personal information can continue to be stored, used, or processed as otherwise set forth in this privacy policy.

Online Postings: When you post online, your posts may be viewed by others, and we may distribute your comments outside the website. Testimonials are used in this fashion as well.

Other Purposes: We may disclose your personal data as necessary to comply with any legal obligation or to protect your interests, or the vital interests of others or our company.

TRACKING TECHNOLOGIES

Log Files: Like many other websites, we may use log files. These files merely log visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.

Cookies: We also use cookies — small text files sent to us by your computer — and web beacons to store certain information. We may use cookies to authenticate your identity, to determine if you are logged onto our website, for personalization, for security, for targeted advertising, or for analysis of the performance of our website and services. For example, cookies allow us to recommend blog posts to you based on what you have read on our site in the past. We use cookies that are not specific to your account but unique enough to allow us to analyze general trends and use and to customize your interaction with our website. This information helps us to understand the use of our site and to improve our website and service offerings.

We may use any or all of the following types of cookies:

Essential Cookies: These cookies help us run our website and improve Your experience with our website. These cookies may allow content to load more quickly or allow you to access “members only” or repeat-users sections of Our website.

Functionality Cookies: These cookies allow us to remember your preferences from earlier visits to our website, including login information, so that you do not have to input the same information multiple times.

Email Confirmations: We may receive email confirmations when you open an email from us. This allows us to determine if users are responding favourably to our email communications and to improve those communications.

PROCESSING YOUR INFORMATION

For the most part, we do not process your information in-house but give it to third-party processors for processing. For example, when PayPal takes Your payment information, they are a third-party processor. They process your payment and remit the funds to us.
However, we may, from time to time, process your data internally. The legal basis for this processing is both your consent to the processing, our need to conduct our business interests and to comply with legal obligations. Our purposes in processing this information, if we do, is to administer, maintain, and improve our website and offerings, to enter into contracts with you, to fulfill the terms of those contracts, to keep records of our transactions and interactions, to be able to provide you with goods and services, to comply with our legal obligations, to obtain professional advice, and to protect the rights and interests of our company, our customers (including you), and any third parties. We may process the following data:

Data associated with your account, such as your name, address, email address, and payment information.

Data about your usage of our website, such as your IP address, geographical information, and how long you accessed our website and what you viewed.

Data related to your personal profile, such as your name, address, profile picture, interests and hobbies, or employment details.

Data that you provide Us in the course of using our services.

Data that You post on our website, such as comments or responses to blogs.

Data that you submit to us when you make an inquiry regarding our website or offerings.

Data related to your transactions with us, including your purchase of our goods or services. This information may include contact details and payment information.

Data that you provide to us when you subscribe to our emails or newsletters, including your email address and contact information.

Data that you submit to us via correspondence, such as when you email us with questions.

Any other data identified in this policy, for the purpose of complying with our legal obligations, or to protect the vital interests of you or any other natural person.

DATA RETENTION

We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. For example, we will retain certain personal information indefinitely for the purposes of maintaining your account, unless and until you delete your account. Data that we gather for a specific and particular purpose, such as assisting law enforcement or analyzing trends, will be kept for no longer than is necessary for that particular purpose. Data that is no longer needed by us for any of the purposes listed above will be permanently deleted.

We will honour your request to delete Your data, as described more fully below unless we are required by law to retain access to the data. However, note that we cannot control the retention policies of third parties. If you wish to have any third parties, including those to whom we have transmitted your data, delete that data, you will need to contact those third parties directly. You may request from us a list of all third parties to whom we have transmitted Your data.

We may retain usage data (that is, data that is gathered by our company or third-party analytics companies for the purpose of analyzing the use of our website) as needed for internal analysis purposes. This type of data is usually retained for a shorter period of time than personal data unless the data is necessary to improve the security or functionality of our website or offerings, or we are legally obligated to retain the data for a longer period of time.

SECURITY OF YOUR INFORMATION

We take all reasonable steps to protect your personal data and keep your information secure. We use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse. However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee complete security of any information you transmit to us.

By consent to this Privacy Policy, you acknowledge that Your personal data may be available, via the internet, around the world. We cannot prevent the use or misuse of your data by other parties.

We will notify you promptly of any known breach of our security systems or your data which might expose you to serious risk.

CHILDREN

This website or mobile app is not designed for use by children under age 16, and We do not knowingly solicit personal data from anyone under age 16. If you are under age 16, do not access or use our website or related products or services. If you become aware that we have collected data of anyone under the age of 16, please contact us so that we may delete that data.

SENSITIVE DATA

We request that you do not submit any sensitive data to us, via public postings, email correspondence with us, or any other method, including social security number, health data, genetic data, or information related to your ethnic origin, religious beliefs, or criminal history. If you do send us this information, then by doing so you are consenting to our use, storage, and processing of this information in accordance with this privacy policy.

YOUR RIGHTS

You have certain rights with respect to your personal data, as outlined below. Note that we may charge you a reasonable fee for actions that you ask us to take with respect to your data. In addition, we reserve the right to request that you provide us with evidence of Your identity before we take any action with respect to the exercise of your data rights. Further, your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest, or the law.

UPDATE ACCOUNT INFORMATION

You have the right to update or change any information you have provided to us. To update or delete your information, please contact Us at info@doulacarelondon.ca

CONFIRM PERSONAL DATA AND ITS USE

You have the right to request that we confirm what data we hold about you, and for what purposes. You also have the right to confirmation of whether we process your data or deliver your data to third-party processors, and for what purposes. We will supply you with copies of your personal data unless doing so would affect the rights and freedoms of others.

Change Consent: You have the right to change your consent to our use of your information. In such cases, we may require you to delete your account with us, as described above, and you may not have full access to our website.

Request a Copy of Data: You have the right to request a digital copy of the data that we hold about you. Your first request for a copy of your personal data will be provided free of charge; subsequent requests will incur a reasonable fee.

Transfer Your Data: You have the right to request that we gather and transfer your data to another controller, in a commonly used and machine-readable format, unless doing so would cause us an undue burden.

Delete all Data: You have the right to request that we delete all data that we hold about you, and we must delete such data without undue delay. There are exceptions to this right, such as when keeping your data is required by law, is necessary to exercise the right of freedom of expression and information, is required for compliance with a legal obligation, or is necessary for the exercise or defence of legal claims. Such a request may result in a termination of your account with us and you may have limited or no use of our website.

Emails and Communications: You may change Your communication settings by contacting us at info@doulacarelondon.ca.

Marketing Communications: You may opt out of receiving any third-party marketing communications or having your personal information used for marketing purposes. You may do this by contacting us at info@doulacarelondon.ca.

Processing: You may, in some circumstances, restrict the processing of your data, such as when you contest the accuracy of your data or when you have objected to processing, pending the verification of that objection. When processing has been restricted, we will continue to store your data but will not pass it on to third-party processors without your consent, or as necessary to comply with legal obligations or protect your rights or those of others or our company. In addition, you may opt-out of any processing of your data altogether. Note, however, that doing so may result in the termination of your account and loss of access to our website.

Questions or concerns. 
If you have any questions or concerns regarding privacy on our Website, please send us a detailed message at info@doulaarelondon.ca. We will make every effort to resolve your concerns.